Terms & Conditions

Return Policy

Returns:

If you are not satisfied with your order, please fill out the “Product return” form. Request for return must be made within 7 days of receiving delivery. Shipping fees are not subject to return. No returns will be allowed without prior written authorization.
All sales are not subject to return. In some cases, only store credit may be issued.

Please fill out the "Product Return" form.  You will receive an email confirmation once your request has been reviewed. If your return request has been approved, you will receive a separate email on how to return the products.  

All returned items must be sent back to our warehouse location within 2 weeks of RA approval. Returns must be returned in original packing. There will be a 20% restocking fee for all returns not returned in original packaging.

Credit memos will be only issued once the products are returned and received by our returns department.

 

Damage Claims:

Exchanges or store credit may be issued for damaged or defective items that are reported within 7 days upon receiving delivery. Images of damages must be submitted for approval.

Please fill out the "Product Return" form.  You will receive an email confirmation once your request has been reviewed. If your return request has been approved, you will receive a separate email on how to return the damage or defective products.  

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